ProtoPie Cloud

  • I can't upload my prototype to the Cloud, what should I do?

    If you're encountering difficulties uploading your prototype to the Cloud, try these troubleshooting steps:

    1. Check your network connection: Ensure that you have a stable and fast internet connection with sufficient bandwidth.
    2. Log out and log back in: Sometimes, refreshing your session by logging out and then logging back into ProtoPie Studio can resolve upload issues.
    3. Restart ProtoPie Studio: If the problem persists, try restarting ProtoPie Studio. This can help refresh the application and clear any potential conflicts or temporary issues that may be hindering the upload process.

    If you have tried these steps and are still unable to upload your prototype to the Cloud, please don't hesitate to contact us. Our support team is always ready to help you out!

  • Can I customize how my prototypes display on the cloud when shared with others?

    ProtoPie Cloud enables you to customize how your prototypes display on web browsers when shared with other stakeholders through ProtoPie Cloud. Discover how you can customize the testing experience using ProtoPie Cloud.

  • Why fonts don't display correctly in my prototype on mobile browsers?

    Fonts used in prototypes need to be installed locally on the computer or smart device in order to be displayed correctly. If you're not seeing the correct font in your prototype on mobile browsers, it typically means that you still need to install the font on that specific device.

    For users on macOS and iOS, you can conveniently transfer fonts from your computer to your smart device using AirDrop.

    We understand the importance of efficient font management, and we're actively working on improving this aspect in ProtoPie. Soon, users on the Enterprise plan will have the ability to embed custom fonts directly into their prototypes, eliminating the need for manual font installation on each device. Additionally, we have plans to introduce support for Google fonts later this year, making it available to both Pro and Enterprise plan users.

    If you need any assistance or have further questions regarding font usage in your prototypes, don't hesitate to contact us. Our dedicated support team is ready to assist you!

  • Why don’t sounds autoplay in my prototype on web browsers?

    In order to provide a better browsing experience, many web browsers have implemented policies that restrict the autoplaying of sounds. This means that sounds in your prototype may not automatically play when accessed through a web browser.

    To enable autoplay of sounds on desktop browsers, users can manually adjust their browser settings to allow autoplay. However, it's considered a good practice to design prototypes in a way that requires user interaction before playing sounds. By ensuring there is direct interaction with the page, sounds should play without any issues.

    If you need any assistance or have further questions, don't hesitate to contact us. Our dedicated support team is ready to assist you!


  • 我可以将共享的原型设置密码吗?

    专业版和企业版可以给共享的原型设置密码进行加密。

    在原型的访问设置中开启密码保护,了解更多关于原型的密码保护。

  • ProtoPie 支持哪些浏览器?

    为获得最佳使用体验,我们建议使用下列浏览器的最新版本。

    Microsoft Edge

    Firefox

    Chrome

    Safari