Question 1

I can't import my files from Adobe XD, Sketch or Figma, what should I do?

Accepted Answer

Import can fail due to a variety of reasons.

First, ensure that you use the latest version of Figma, Sketch, and Adobe XD as well as their respective ProtoPie plugin. Second, make sure that you have Figma, Sketch, and Adobe XD running with a file that contains at least one artboard (Sketch and Adobe XD) or frame (Figma).

Using the ProtoPie plugin for Figma? Use ProtoPie 7.0 or higher.
Using the ProtoPie plugin for Adobe XD? Use ProtoPie 7.0 or higher.
Using the ProtoPie plugin for Sketch? Use ProtoPie 7.0 or higher.

Contact us if you need more help.

Question 2

Why does it take so long to import my designs from Figma?

Accepted Answer

UPDATE: try out the ProtoPie plugin for Figma, a revamped import experience to boost productivity. If you still use the legacy Figma import, see below. The fact that Figma is a browser-based interface design tool brings its own set of challenges. Hence, importing a frame from Figma into ProtoPie takes longer than importing from Sketch and Adobe XD. Possible reasons for this are affected latency as well as your own internet connection. Make sure you have a fast internet connection with enough bandwidth for the best performance.

Question 3

Why have some layers been imported from Figma incorrectly?

Accepted Answer

UPDATE: try out the ProtoPie plugin for Figma, a revamped import experience to boost productivity. If you still use the legacy Figma import, see below. When a frame contains text layers, mask layers, and rotated layers, it is possible that they appear differently after importing due to technical limitations of Figma's API. You could work around this issue by doing the following: Add a frame in Figma covering all layers that have been imported incorrectly before. If these layers have visual effects such as shadow and blur, make sure the frame is big enough to contain the aforementioned layers. Put the aforementioned layers into the frame. Mark the frame as exportable. Re-import your frame into ProtoPie after selecting the "Only layers marked for export" option. The frame that you just re-imported will appear as one layer in ProtoPie. If this workaround does not work for you, it would probably be due to technical limitations of Figma's API. We recommend that you contact Figma directly.

Question 4

Importing from Adobe XD encountered a problem. What should I do?

Accepted Answer

This only applies to the legacy Adobe XD import available in ProtoPie 5.2 or lower. If you receive the error message "Importing from Adobe XD encountered a problem" while importing a file from Adobe XD into ProtoPie on macOS, try the following.  ProtoPie must have access to Adobe XD's data folder in order for the import to work. You need to verify that the folder's read and write permission is set up correctly in your system. To do so, click on the Spotlight icon in the top right corner of your screen to run queries. Enter "~/Library/Application Support" in the search bar and open the Application Support folder. Right-click on it and press Get Info. At the bottom of the Info window, you may find the Sharing & Permissions section. Expand this section and click on the [+] button in the left bottom corner to add permission. If needed, click on the lock icon to unlock the permissions settings (this would require an administrator name and password). From the list of Users & Groups, please select the username you are currently logged in with on macOS and press Select to add it to the permission list. Click on the gear icon and select "Apply to enclosed items…". Press OK to apply the permissions to all enclosed items. Close the info window and restart both ProtoPie Studio and Adobe XD. Contact us if you need more help.

Question 5

Why does importing my designs with mask layers from Sketch not work?

Accepted Answer

ProtoPie can only import artboards if all mask layers and layers affected by the mask layers have been grouped. However, when a mask layer and the layers affected by this mask layer are at the top of layer hierarchy within an artboard, it could be that they are not grouped. Make sure to group a mask layer and layers affected by this mask layer if they happen to be ungrouped.

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I can't import my files from Figma, Sketch, or Adobe XD, what should I do?